Refund policy

RETURN POLICY:

 

If for any reason an item is received faulty, incorrectly made or differs from the sample shown we will issue an exchange or refund provided that it is returned within a reasonable time frame of 7 days of purchase.

 

Please choose carefully as we do not refund or exchange for change of mind. If you need to edit your order, please contact us immediately and if your order hasn't been processed then we may be able to assist you. 

You can always contact us for any return question at builtbyheart@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.